Frequently Asked Questions

Everything you need to know about your CLAE experience.

What materials are used in CLAE footwear?

We prioritize high-quality, sustainable materials including premium leathers from certified tanneries, recycled polyesters, and organic cotton. We also offer a dedicated range of 100% vegan styles.

How long does shipping take?

Standard domestic orders typically arrive within 3-7 business days. International shipping times vary by location, generally ranging from 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and the tags are attached to qualify for a full refund.

How do I find my correct size?

Our footwear generally runs true to size. We recommend checking our detailed size guide on each product page, which includes conversions for US, UK, and EU measurements.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates will be calculated automatically at checkout based on your delivery address.

How should I care for my CLAE shoes?

To maintain the longevity of your shoes, we recommend using a damp cloth for surface cleaning and a specialized leather conditioner or suede brush depending on the material of your specific pair.